Last Updated: [04-Nov-2025]
Welcome to Instant Reply Bot. These Terms of Service (“Terms”) govern your access to and use of the instantreplybot.com website (the “Site”) and the chatbot services, software, and platform (collectively, the “Service”) provided by [Your Company Name] (“Instant Reply Bot,” “we,” “us,” or “our”).
By registering for, accessing, or using our Service, you (“Customer,” “you,” “your”) agree to be bound by these Terms. If you are using the Service on behalf of an organization or entity, you represent and warrant that you have the authority to bind that entity to these Terms.
If you do not agree to all of these Terms, do not access or use the Service.
1. The Service
Instant Reply Bot provides a software-as-a-service (SaaS) solution that allows Customers to deploy and manage a chatbot on their own websites (“Customer Website”) for the purpose of interacting with their end-users (“End-Users”).
We grant you a non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms and your chosen subscription plan.
2. User Accounts & Registration
- Eligibility: To use the Service, you must be at least 18 years old and capable of forming a binding contract.
- Account Information: You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated.
- Account Security: You are responsible for safeguarding your account password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
3. Subscriptions, Billing, and Payment
- Fees: You agree to pay all applicable fees for the Service as specified in your chosen subscription plan (“Subscription Fees”).
- Billing Cycle: The Service is billed on a subscription basis (e.g., monthly or annually). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”).
- Automatic Renewal: Your subscription will automatically renew at the end of each Billing Cycle unless you cancel it in accordance with the cancellation procedures. By submitting your payment information, you authorize us to charge the applicable Subscription Fees to your chosen payment method.
- Price Changes: We reserve the right to change our prices at any time. We will provide you with at least thirty (30) days’ notice of any price change before it takes effect.
- Refunds: [CRITICAL PLACEHOLDER – You must define your refund policy. Example 1: “All Subscription Fees are non-refundable.” Example 2: “We offer a 14-day money-back guarantee for new customers.” Example 3: “Payments are non-refundable except as required by law.”]
4. Acceptable Use Policy
You agree not to (and not to allow your End-Users to):
- Use the Service for any illegal, harmful, fraudulent, or offensive purpose.
- Use the Service to transmit spam, “junk mail,” or other unsolicited communications.
- Reverse-engineer, decompile, or otherwise attempt to discover the source code of the Service.
- Use the Service to knowingly collect or process highly sensitive information, such as social security numbers, credit card details (outside of a secure payment processor), or protected health information (PHI) as defined by HIPAA, unless explicitly permitted by your agreement with us.
- Interfere with or disrupt the integrity or performance of the Service or its related systems.
5. Intellectual Property
- Our IP: We (and our licensors) retain all right, title, and interest in and to the Service, our Site, and all underlying software, technology, and content. You are not granted any rights to our logos, trademarks, or service marks.
- Your IP (Customer Data): You retain all ownership rights to the content and data you provide to the Service, including all conversations between the bot and your End-Users (“Customer Data”).
- License to Us: You grant us a limited, non-exclusive, worldwide, royalty-free license to use, copy, display, and process your Customer Data solely for the purpose of providing, maintaining, and improving the Service for you.
6. Data Processing and Privacy
- Privacy Policy: Our Privacy Policy (available at [Link to your Privacy Policy]) describes how we collect and use your personal information. It is incorporated by reference into these Terms.
- Data Controller vs. Data Processor: You are the Data Controller with respect to the Customer Data (including the personal data of your End-Users). We are the Data Processor, processing this data on your behalf and at your direction.
- Your Responsibilities: You represent and warrant that you have obtained all necessary rights, permissions, and consents from your End-Users to collect and provide their data to the Service for processing in accordance with these Terms and our Privacy Policy. You are responsible for ensuring your use of the Service complies with all applicable data protection laws (e.g., GDPR, CCPA).
7. Termination
- Termination by You: You may cancel your subscription and terminate these Terms at any time through your account dashboard or by contacting us.
- Termination by Us: We may suspend or terminate your access to the Service, at our sole discretion, if you breach these Terms or fail to pay Subscription Fees. We will make a reasonable effort to provide you with notice prior to termination.
- Effect of Termination: Upon termination, your right to use the Service will cease immediately. You are responsible for all Subscription Fees incurred up to the date of termination. We will delete your Customer Data in accordance with our data retention policy, [PLACEHOLDER: e.g., “within 90 days of termination”].
8. Disclaimers of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPLICITLY DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT THE BOT’S RESPONSES WILL BE ACCURATE OR MEET YOUR SPECIFIC REQUIREMENTS.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INSTANT REPLY BOT, ITS DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR USE OF OR INABILITY TO USE THE SERVICE; (B) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR YOUR DATA; (C) ANY BUGS, VIRUSES, OR TROJAN HORSES THAT MAY BE TRANSMITTED THROUGH THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM THE SERVICE IS LIMITED TO THE TOTAL AMOUNT OF SUBSCRIPTION FEES YOU PAID TO US IN THE [PLACEHOLDER: e.g., “TWELVE (12)”] MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
10. Indemnification
You agree to defend, indemnify, and hold harmless Instant Reply Bot from and against any claims, damages, losses, liabilities, and expenses (including attorneys’ fees) arising from: (a) Your use of the Service; (b) Your breach of these Terms; (c) Your Customer Data; or (d) Your violation of any applicable law or any End-User’s rights.
11. Changes to Terms
We reserve the right to modify these Terms at any time. If we make material changes, we will provide you with notice (e.g., by email or by posting a notice on our Site) at least thirty (30) days before the changes take effect. By continuing to use the Service after the changes become effective, you agree to the revised Terms.
12. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles.
Any dispute arising from these Terms shall be resolved in the state or federal courts located in [Your City, State/Country].
13. Contact Information
If you have any questions about these Terms, please contact us at:
connect@instantreplybot.com